Sense Arena for Tennis

I see the potential, so 5 stars. BUT.

I play high level tennis and I really enjoyed this, I could see how this would dramatically improve your game. Shot selection, decision making, anticipation, all things that are a little harder to improve on the court especially if, like me, you don't get enough practice time between matches and tennis isn't your full time job but you're determined to win a local tournaments. So I will support you guys because I want the experience to get better and better and I think this is a really interesting project. Now, I'm just starting this app, but my first impression is a good one. Obviously, there are some issues, the game bugs here and there, like when I try a new skill or warm up or any exercises the start button disappears and I have to guess where to hover the pointer to start the drill. Also it's not intuitive to navigate the menu and whilst you're in the game, I suppose that will also get better over time. I know you're never going to get a replica of the feel of tennis with VR, but I feel the baseline drills where you need to hit a deep ball are great, it's when I want to transition from hitting a deep ball, to a short ball or drop shot, that I feel the game thinks I'm way too underpowered and the ball only moves a few meters in front of me and goes in the net. I'm going to keep playing, I'll update my review as I spend more hours on this! Don't stop working on this game, ITS GOT AMAZING potential, but if it stagnates and this is the final form, I probably won't stay longer than a year.

29 found this helpful

Charged Despite Cancellation!

I am writing this review to express my dissatisfaction with the service I've received from Sense Arena. Despite having canceled my subscription a few days ago, I was surprised to find a charge on my card today. To make matters worse, I was billed for shipping costs, which is perplexing and frustrating considering this service renewal does not require any physical shipment. Adding to the inconvenience, Sense Arena lacks an in-app cancellation feature, necessitating contact with customer service for subscription issues. However, the customer service experience leaves much to be desired; the response time has not been prompt, and the support lacked the courtesy I expected from a service provider. Furthermore, the practicality of using Sense Arena is questionable. The requirement of having at least a 4-meter by 4-meter space is a major limitation, as many people do not have access to such large open areas within their homes or outdoors. Additionally, the constant need to configure and reconfigure the boundaries is a tedious process. Overall, I find myself unable to recommend Sense Arena due to the combined billing, customer service, and usage challenges that have marred my experience. A service should simplify the customer's life, not complicate it, and unfortunately, Sense Arena has not met this standard. I expect an immediate refund for this oversight.

18 found this helpful

Amazing experience

Even though I only used this app for less than a day, I had a great experience with not only using the game but more importantly the support staff. The staff at sense arena have been extremely helpful, and I can't emphasize enough how honest and supportive they really are. Even though I had to get a refund due to personal circumstances, I had an amazing experience with the staff and that is how I know this app and organization will have a bright future. Regarding the app itself, it is more meant to mentally help tennis players improve, and even just using it for a couple hours I was able to see that it would have a big long term impact on someone's mental game. Being able to read and understand the game in tennis is absolutely crucial, and this app is meant to increase the mental capabilites of a player. As a 10 UTR player myself, I do recommend not only this app, but the organization itself. Very very superb service.

13 found this helpful

Cannot cancel auto-renewal

I've received a notice of auto-renewal from Sense Arena for this app and I cannot cancel it. I've tried to reach their customer support via email - no response. Phone? No response. They designed their website to make it impossible to cancel online. What kind of company acts like that? Legitimate companies don't do that. Legitimate companies make it possible to cancel subscriptions and auto-renewals (all of them). Legitimate companies get back to people who send them emails and leave messages (by the way, no customer service there, just personal voicemail boxes). Only a company bent on making away with your money acts like that. I'll have to take measures to prevent this and I DON'T RECOMMEND this app and the company behind it. Unless you want to be subscribed for life.

12 found this helpful

Dead project with subscription. Maybe make it available for 10 USD or something?

10 found this helpful